Customer service manager in RetailGroup

Retail Group is a multi-brand international company that manages the Velmart, Velyka Kishenya, VK Express retail chains in Ukraine, the Green Hills Market and Velmart supermarket chains in Moldova, the security company Bayard9, a chain of malls and bowling clubs. in the office: 5 working days / 2 days off, from 9:00 a.m. to 6:00 p.m. Fixed salary level and bonusesDiscount on meals, mobile communication and health insurance from the companyTraining and coaching from the head of marketing Duties: Studying customer experience, developing recommendations for improving store operationsAnalysis of the current situation regarding appeals from stores, preparation of analytical reports, analysis of main complaints, joint search for solutions with heads of departments Development of a program of measures to improve the customer experience in stores of the Network Support of stores, communication of managers on controversial and conflicting issues of customers, assistance and resolution of issues related to related to technical support Work with customer requests in social networks Work with a contact center Requirements: Work experience of 3 years in a similar position Ability to resolve conflict situations Proactiveness, stress resistance Basics of project management Analytical abilities If you are interested in this vacancy and you meet the requirements, please send a resume indicating wishes with the salary level. The standard term for reviewing resumes is 14 days. No response within two weeks means that, unfortunately, we currently have no suitable vacancies. At the same time, your resume will be saved in our database and if a suitable vacancy appears in the next one, we will offer it to you for consideration.