Customer service manager in SUNSAY NRG

SUNSAY NRG is an expert in the field of solar energy for business and home. For 5 years, we have been building an energy-independent world, providing innovative solutions for sustainable development. What we offer: Adaptation and support. We have developed an induction plan, have a base of professional knowledge and a policy, constant support from the manager during the adaptation period. Official employment and financial stability. Rate + Bonus for KPI performance. Official registration from the first day, salary payment 2 times a month without delays. Salary review every year. Non-material motivation program. This is an additional vacation for each year worked, financial assistance, vitamin days, etc. Professional development. We train our employees inside the company (seminars and trainings), and also provide a grant for external professional training, paying 70% of its cost. During 2023, 12% of our employees were promoted and took new positions. Friendly team. We believe that open communication built on trust can help resolve any issue. Each of our employees is valuable, and in addition to joint tasks, we perform the main thing - we always support each other. What we will entrust you with: Scheduling and project timings B2B customer support in terms of service Control of receivables Working with comments/remarks from customers Surveying customers on the level of service and analysis of results Coordination of documentation with energy suppliers (DTEK, Obl.Energo) Maintenance of customer accounts in the CRM system Management of document management (contracts, primary accounting documents) What is required of you: 2 years of experience in customer service Experience of working as a project manager Skills in working with documents Advanced user PC (Word, Power Point, Excel) Higher educationKnowledge of English Intermediate level of language is desirableAvailability of a car is desirableIf you are interested in joining our team, send your resume and join