Head of customer service department in Europa Systems Sp. z o.o.

The Service Area is one of the key areas in our organization. It consists of several separate departments, includingCustomer Service and Post-Sales Support. Our 5-person team is in the first line of contact with clients, responsible for the notification flow process and their implementation. The role of a department manager requires experience in cooperation with clients, speed in action, the ability to coordinate many issues at the same time, as well as fluent knowledge of a foreign language, because most of our clients are foreign companies.

Your tasks:

• Supervision of the implementation of customer service processes, including management of all types of notifications;
• Improving and implementing customer service strategies and department operating procedures aimed at providing customer service services at the highest level;
• Offering customers services and parts;
• Team management by setting KPIs, delegating tasks, accounting for their implementation, supervision and ensuring improvement of the quality of work;
• Organizing training to improve employee qualifications;
• Establishing and maintaining relationships with clients;
• Management of quality management system documentation;
• Risk analysis;
• Knowledge of CRM and ERP systems.

Check if our requirements match your experience:

• Experience at work in a similar position - min. 2 years;
• Higher education, preferred fields: management, marketing, technical or related;
• Experience in team management;
• Knowledge of customer service techniques and customer relationship management;
• Experience in crisis management;
• Knowledge of Englishenabling free communication - levelB2/C1;
• Ability to analyze data;
• Ability to operate CRM and ERP systems;
• Ability to think analytically, empathy, proactive approach to problem solving.

Welcome: 

• Knowledge of German.

Your benefits:

• Benefits that meet various needs: health care(LuxMed private medical care, UNIQUA group insurance), development(individual training path, internal training, eLearning platform for learning foreign languages, discounts on studies),< b> lifestyle(systemcafeteria MyBenfeit), social(ZFŚS);
• Company car with fuel card;
• Bonus System;
• Cooperation based on respect and knowledge;
• Possibility to gain experience in international cooperation.