Customer service manager in T&P Marketing Agency

In the international company of the market leader, in the department of Bosch Power Tools, there is a vacancy for a Customer Relations Manager:

Main duties:

• Active search for customers
  • Making warm calls to potential customers.
  • Using the CRM system to manage the contact database.
  • Market analysis and identification of promising
• Sales and presentation of products/services
  • Presentation of the company and its products in telephone conversations.
  • Identification of customer needs and selection of optimal solutions.
  • Preparation of commercial offers and presentations.
• Working with objections and customer support
  • Conducting negotiations and convincing customers of profitability of the offer.
  • Resolving possible objections and preparing answers to customer questions.
  • Supporting customers at all stages of the deal until closing.
• Achieving and exceeding sales plans
  • Implementing individual and team sales plans.
  • Optimizing the communication strategy to increase call conversion in sales.
• Interaction with other departments
  • Transferring information about new customers to the customer service department or technical support.
  • Cooperation with the marketing department to improve advertising campaigns, create new promos for customers.
• Reporting and analytics
  • Maintaining daily reports on calls made and agreements.
  • Analysis of sales performance and continuous improvement of approaches.

Requirements for the candidate:

• Experience in active sales (from 1 year).
• Sufficient negotiation and communication skills.
• Proficiency in CRM systems (SAP, B2B portal, BIPT – reporting system etc.).
• Willingness to work with a large number of calls.
• Resistance to stress and result orientation.

It will be an advantage:

• Experience in B2B or B2C sales.
• Knowledge of foreign languages sufficient A2 level.
• Understanding of marketing tools and engagement strategies customers.

Advantages of working in the company:

Flexible schedule – the ability to plan the working day independently.
Medical insurance – taking care of the health of employees.
Corporate events – team building, festive events and training events.
Training and support at every step – mentoring and assistance in adaptation, regular trainings to improve skills.
Career growth – opportunity for professional development and promotion in the company.
Comfortable working conditions – modern office or possibility of remote work.
Bonuses and bonuses – additional rewards for achieving high results. 

Fully official employment