Customer service manager in Faktor-Druk, tipografiya

The Factor group of companies has been on the market for almost 35 years providing a full range of typographic and construction solutions for Ukrainian and foreign partners. We are proud that the Factor brand remains a leader in the field of publishing.

We want to share our values with you and immerse yourself for a moment in the life of the company.

Being part of Factor is your challenge and chance to be ahead.

We are expanding, so we are looking for a future colleague for the position of customer service specialist.

Our company offers you:

• Training from scratch We are the ones for whom the lack of work experience does not matter;
• Salary, which consists of: rate, bonus part and % of sales;
• Official employment from the first day, paid vacation, sick days;
• Support and training from experienced colleagues who will definitely help you at the start;
• Providing all the necessary corporate equipment for work;
• Participation in various trainings from manufacturers, trainings from the company and the opportunity to take part in internal competitions for vacancies;
• Corporate discount on products;
• Work in a modern, atmospheric office from 08:00 to 17:00, Sat-Sun — weekends;
• A close-knit team whose culture is oriented towards result.

What will you do with us:

• Accept incoming orders and advise customers by phone;
• Make outgoing calls for the purpose of sales, informing customers about promotions or new products;
• Make and process orders in the CRM system or other software;
• Monitor the fulfillment of orders, ensuring timely shipment and delivery;
• Resolve issues related to changing or adjusting orders;
• Maintain contact with customers, build trusting relationships and promote their loyalty;
• Interact with other departments (logistics, warehouse) to coordinate order details;
• Participate in national and international exhibitions, forums, conferences.

You will definitely cope with this job if:

• You don't get tired of a large amount of communication and use it as a working tool;
• You have excellent communication skills: competent oral and written language, the ability to persuade, the ability to listen and find an individual approach to customers;
• Ready to quickly master large volumes of information about the company's products;
• You have a desire to develop and achieve high results, work for results and improve your skills;
• >You understand that your result directly depends on your work.

We are in favor of openness, so we will immediately indicate our recruiting stages:

• Let's get acquainted with your resume and write a letter or we are calling.
• We will arrange a meeting with you, which will take place first with the recruiter.
• Final meeting-interview with the head of our company

We are waiting for your resume and salary wishes!