Customer service manager in Glovo

We are the fastest growing multi-category platform connecting millions of users with businesses and couriers, offering on-demand services from over 170,000 local restaurants, grocers and supermarkets, as well as high street stores.

We operate in over 1,500 cities in 25 countries.
We have a vision: to give everyone easy access to everything in their cities.
And this is where your journey begins...< /p>

YOUR MISSION
As an Account Manager, you will be a representative on the Glovo Account Management team, helping to manage one of the company's partnerships. You will partner with the most popular brands, shops and restaurants in the region and contribute to the growth of revenue for their respective outlets.

TRAVEL

• Set excellent relationships with Glovo partners through consistent and proactive communication, identifying their needs and building engagement (partner meetings and business reviews).
• Evaluate, track and report on your portfolio and key performance indicators (KPIs) periodically . Take action to achieve your company goals and key results (OKRs).
• Develop and implement plans that drive growth for your partners through promotions, marketing activations and menu optimization (merchandise sales, average check (AOV), ratio conversions, cross-sells and up-sells).- Provide the best content on Glovo by establishing priority partnerships with partners.
• Optimize the visibility of Glovo through marketing campaigns with our partners (using marketing kits, merchandising, etc.).
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• Improve Glovo revenue through commission reviews and asset sales.- Understand, develop action plans and track exited or inactive partners.
• Improve partner operational efficiency by ensuring we are always provide the best service to our customers.
• Teach the partner how to use the management portal so that he becomes self-sufficient to be able to: change and edit menus, activate promotions and check information on Glovo.

• At least 2 years of experience in high performance client management or business consulting.
• Ability to work comfortably within a company with high growth and high efficiency at a fast pace.
• Computer literacy; good knowledge of Google tools (Google Docs, Sheets & Slides, Drive); knowledge of Salesforce will be a plus.
• Fluency in Ukrainian and Upper Intermediate level of English.
• Strong commercial skills.
• Good communication and interpersonal skills.
• Highly organized and attention to detail.
• Problem solving, data oriented with an analytical approach.

Even if you don't seem to meet all of our requirements , don't let that stop you, we're looking for the best talent! Skills can be developed and embracing diversity is priceless.

WE BELIEVE THAT PERSISTENT TALENT DESERVES:

• First class prprivate health insurance to keep you in top shape. 
• Monthly meal allowances from Glovo so you can test new features in our beta app (and satisfy your cravings!). 
• Discounts on transport, food, as well as on costs for kindergarten or office kindergarten services. 
• Discounted gym memberships to keep you energized.
• Ability to work from home two days a week and the ability to work from anywhere up to three weeks a year.
• Extended parental leave *subject to availability.
• Online therapy and wellness support programs.

We create a culture that is out of bounds, built on talent , where we work to amplify the impact of millions of people, paving the way forward together.

At Glovo, we truly value diversity for the positive impact it has on our teams, products and culture. We are committed to providing equal opportunities to talented people from all walks of life.

Feel free to use pronouns in your application (eg she/her, he/his, they/their, etc.).
Check out our culture, check out our Instagram, check out our LinkedIn and website!