Customer service manager in Reelly.io

"Reelly" is an international IT startup in the field of real estate, which is actively developing on UAE and Bali markets.

Our goal is to create the best platform for agents and developers around the world.

About us in theses and figures:

• the coolest product;
• a team of 30+ talented employees;
• 15,000+ agent users of the platform.

We lack talented Customer Service Manager.

Area of ​​responsibility: responsible for ensuring a high level of customer satisfaction and developing our relationship with them.

Our clients are experienced real estate professionals from around the world.

Your tasks will be:

• Advise customers on platform navigation, tariffs, conditions;
• Participate in the process of automating customer support;
• Quickly and effectively help users in the chat and mail;
• Prepare reports and analytics by tasks;
• Work with CRM, competently and comprehensively report bugs, collect wishes.

Working conditions:

• Experience in customer support, customer service;
• Understanding how support is related to other departments;
• English is not below B1 level;
• High level of communication skills and the ability to work in a team.
• Good understanding of the principles of customer orientation and the ability to create a positive experience for customers.
• Soft-skills : multitasking, independence, diligence, flexibility.
• Experience in online chats / technologies. support (will be an advantage);

Why is it great to work with us?

• Competitive salary level;
• Remote work format;
• Young cohesive team of like-minded people;
• Opportunity to improve English language skills and use it in working with the international market;
• Work schedule: Mon-Fri from 9:00 a.m. to 6:00 p.m. across Ukraine.