Customer service manager in AcademyOcean

AcademyOcean is looking for a Customer Support Manager to join our team. By joining us, you will have the opportunity to improve your customer communication and problem-solving skills. We have an industry-leading ease of use rating (9.8 out of 10). The platform is already used by 300,000 users from 25 countries, from the USA to Singapore, and among Ukrainian companies such as: Intertop, AJAX, Work.ua, Olx, TSUM and others. Your skills: Hard skills: Knowledge of English at the level of — Upper Intermediate and above. Ability to work in Google Sheets / Excel. Experience in the position of Support or Success from 8 months. Skills for configuring automations and integrations (optional). Soft skills: Ability to clearly and competently express your thoughts orally and in writing. Kindness and care. The desire to help people. The ability to identify cause-and-effect relationships and find sophisticated solutions, both in routine work and in complex tasks. The team is waiting for you: Answering questions about the functionality of the product. Describing the work of the product for users and the team itself. Studying customer cases, and how they use the system. Helping to form a list of requests for new product functionality. Helping customers get the most out of our product. 00 to 21:00 Kyiv time. The possibility to work completely remotely. Individual and group work with a corporate psychologist. Paid vacation — 18 working days, 8 paid sick days per year, and 11 public holidays. The possibility of using a corporate bot that combines the most powerful artificial intelligence, which is available now. Opportunity for learning and development: experience and support of our employees, assistance in professional adaptation under supervision throughout the trial period. Internal corporate discounts on various services, including discounts on English courses. Rapid decision-making and testing of ideas — absence of unnecessary bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions. Profile events and chats for sharing experiences within a group of companies. Corporate events and entertainment. Even in difficult times, we do our best to lift the spirits of our employees ;)