Customer Service Coach in SKELAR

Skelar is a venture Builder that builds international product IT companies according to the rules of venture investment. We collect strong commands together with the co-core to start product IT businesses and win the global markets. Customer Service Coach A specialist to one of our successful businesses - Liven.

in LIVEN We help people understand themselves and change their lives for the better. We suggest looking at the process of self -knowledge as a journey. Our Liven App is a companion in this adventure, with its set of tools and useful knowledge. The year has grown 8 times, and now we build a profitable business team of 100 talents.

we are asa. We set ambitious goals, use curiosity to perceive complex problems as opportunities for growth. We experiment in search of faster solutions. We respect each other and give feedback to improve cooperation and achieve common success. We agree on the desired result. We trust the team and justify confidence, because only cohesive teams build large -scale and sustainable businesses. If you are inquisitive, you think globally and ready to grow up with us quickly-look for your vacancy and let's get acquainted. Weight: 600;
- Creating teaching materials: FAQs base, playbacks, simulations and interactive workshops;
- support of existing sapport knowledge base;

- evaluation of learning needs through feedback, efficiency analysis and collaboration with team leaders;
- new workers' onboarding; - stress resistance;
- the ability to help teams grow and provide excellent client experience;
- skills of a confident speaker: coaching abilities. Excellent communication skills and rithing;
-experience with LMS, E-LEARNING tools and training programs. 2+ years in teaching client support teams, L&D or leadership in the field of customer service;
- the desire to create an environment (or atmosphere) where everyone feels confident, involved and inspired to work for full;
- understanding of indicators Effectiveness of client support, ability to analyze data, identify trends and offer solutionsto improve learning processes;
- experience supporting teams in periods of change due to clear and empathy communication;
- you managed large -scale training project new ideas, feedback training and fast adaptation are part of the process;
- you are a team player and know how to build a strong relationship in a team, combine people with different views and promote cooperation.
What do we offer:
-remote work format. You can work from anywhere in Ukraine and the world;
-20 days of paid vacation per year;
-an unlimited number of days of hospital for certificate from a doctor;
-health insurance;
-Guaranteed breaks of 1 hour of each shift.
-stability and career development. Style = "Font-Weight: 600; FONT-STYLE: INHERIT"> Skelar Foundation is a charity fund created by company employees. Within the initiative, we create and finance projects that contribute to overcoming the consequences of war and the restoration of Ukraine. Global Markets and Work for Victory of Ukraine

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