Customer Service Chat Agent in BILLSHARK

Are you ready for a totally different kind of career at a different kind of company? Let’s go!Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture.If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!Responsibilities:Organize and maintain multiple chat sessions to cancel recurring subscriptions on behalf of customers.Closely monitor and review automated communications and workflows.Identify and document any missed or wrong responses ensuring all subsequent interactions are accurate.Ensure accurate and complete outcomes.Maintain a high level of confidentiality and security when handling customer information and account details.Achieve individual and team performance targets related to customer satisfaction, efficiency, and volume of cancellations processed.Requirements:Self-motivated and consistent while working in a fast-paced environment.Strong technical skills.Keen eye for detail and accuracy.Great multi tasking abilities.Quick to adapt to new technologies, platforms, and changes in policies.Strong willingness to learn and improve continuously.Positive, do-what-it-takes attitude.Enjoy laughing and not taking the 'bumps in the road' too seriously.Alignment with our core values; Tenacity, Camaraderie, and Hunger!Powered by JazzHRWm86mh3khh Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Другое Отрасли Интернет-издательство