Customer service agent in CallCentric

CallCentric is a leading provider of customer service solutions. We specialize in providing contact center services that help companies around the world maintain effective communication with their customers. Due to expansion, we are looking for energetic and motivated candidates for the position of "Customer Service Agent". In this role, you will be responsible for providing professional and quality customer service, addressing their inquiries and resolving issues. Duties: Responding to emails, chat messages and phone calls from customers Providing information about the company's products and services Understanding customer needs and requirements and ensuring their satisfaction Solving conflict situations and offering rational solutions. Requirements: To provide quality services, the candidate must have the following skills and experience: Knowledge of German or French at a high level, both written and spoken Excellent communication skills and the ability to interact with different types of clients Experience in in the field of customer service will be an advantageAbility to work effectively in a team and complete tasks in a timely mannerComputer skills are a confident userAbility to learn quicklyWe offer:Competitive income levelStable work schedule 5/2 and opportunity for career growthFriendly and supportive work environment If you desire to work in a dynamic environment where you can grow and gain valuable experience in the field of customer service, we invite you to join our team. We look forward to your feedback.