Customer Service Agent in JSS Associates

Customer Service Advisor

You have strong communication skills and you enjoy helping customers? This job is for you!

we believe in doing things differently, and our customer service teams are no different. Our culture is customer focused, not target focused, we want you to feel empowered to provide the best service possible. 

As a Customer Service Advisor in Chase you will interact with customers and we want you to have every opportunity to provide a high-quality experience. We don’t have scripts to follow, our ethos is based around providing solutions and we have created an environment that trusts you to deliver the best service possible. 

Job Responsibilities:

• Cares about providing the best customer experience
• Builds relationships, speaks to people with empathy
• Thinks quickly, critically and provides immediate solutions
• Doesn't mind to work in shifts (morning, evening and weekend work on a rotational shift basis - there will be the option to work the shifts across 4 or 5 days per week)

Required qualifications, capabilities, and skills:

• Good in collaborating with others and helping the customers
• Strong communication skills
• Experience in working in a dynamic environment
• Critical thinking and problem solving skills
• Team player and brand ambassador
• A passion to learn and self-develop

Preferred qualifications, capabilities, and skills:

• Previous experience working within a customer service environment, ideally from hospitality, retail and telephony based roles
• Experience building relationships with customers and providing exceptional service

CustomerServices

,[Job Responsibilities: In our Banking Operations team, you will need a background in Banking as you will be dealing with escalations and complex cases that require industry experience, you will also be someone who cares about providing the best customer experience. Building relationships is key in our world, so if you have experience of supporting customer enquiries and being empathetic, you will fit in perfectly. Our world can be fast paced, so thinking critically and being solutions orientated will serve you well. We provide you with excellent training, a structured career path, and support you to become an expert in your area, to give you the opportunity to progress. ] Вимоги: Communication skills