Customer search manager in IPLAND

IPLAND is an international product IT company. We open new non-standard ways of solving business challenges by providing global cloud services (SaaS) based on the sharing economy and the capabilities of artificial intelligence. In addition to creating innovative software products, we provide a full cycle of services for their use: launch, training, administration, development and automation of customer processes, technical support and consulting of business analysts. Our main specialization is improving the efficiency of business processes of manufacturers, distributors, merchandising agencies and retail chains in the CPG (including FMCG) and pharmaceutical industries. 120+ employees in team; 160+ clients in 8 countries, including: PepsiCo, Coca-Cola, Nestle, Shell, Nemiroff, Philip Morris and others; 15,000+ users of our services; Microsoft Gold Partner. It is important for us: Enthusiasm - making customers happy is possible only by being in love with your business; Trust — as the foundation for building all relationships in the company and beyond; A sense of beauty — an attitude to quality in all its manifestations; Simplicity — simplicity does not require explanations. A client search manager is an employee who deals with the processing of potential leads (both incoming and cold). This is the first person in the company with whom the client communicates, leaving an application on the website, by mail, or by dialing the company's work phone. The main goal is to conduct a preliminary consultation, identify a key need, arrange a meeting and pass the ice further down the sales funnel to the BDM. Professional and personal competencies: Understanding of B2B sales, understanding of SDR/Sales Manager activities in an IT company; Skills of active listening and establishing contact with the interlocutor; Skills of conducting negotiations and processing objections; Attention to details - remember and record information; Ability to switch between tasks ;English language at the intermediate level;Personal qualities: Purposefulness (to develop in this area, to be motivated by one's own results).Empathy (to be able to listen and understand what the interlocutor feels in a certain situation, his mood).Flexibility and adaptability (to select new hypotheses and approaches, learn new things). Organization (ability to manage time and planning). Nice to have: Work with LinkedIn Sales Navigator, Snov.io, Reply.io, Lemlist (tools for finding contacts and cold-outreach). Main tasks: Qualification of incoming leads, which come from various channels (requests from forms on the website, incoming emails and calls); Work with the customer base in CRM: Appointment of meetings with potential customers (processing contacts of companies of interest to us). Search for missing contacts and enrichment of existing customer cards in CRM. Support the relevance of the company's customer base; Communication with potential customers using cold-outreach companies; Conducting initial negotiations with customers (sales pitch); Handling objections, helping with problems and questions that may arise from the customer during the first communication; Reporting of work performed. Terms work: Remote or hybrid work mode, it is possible to work permanently in the office if desired; Office in Kyiv, 15 minutes on foot from the Svyatoshyn subway; The office is equipped with shelter and everything necessary for an autonomous rcompensation during power outages and blackouts; Free parking for cars, motorcycles and bicycles; Partial compensation for health insurance after completing the trial period; Paid vacation 21 working days and sick days; Privileged discount card of the WineTime chain of stores.