Customer Retention Specialist in Enjoy the Car // EVA Dywaniki

CV acceptance deadline: August 31, 2024

Place of work: All of Poland (remote work)

Hello!

This is the EVA Dywaniki team

❇️ Who are we?

We are a dynamically developing startup that introduced technological car mats made of EVA material to Europe, gaining 20% ​​of the Polish e-commerce market in the car mat category during 4 years of active sales.

We produce and sell car accessories in Poland; in October 2023, we successfully entered the Czech market, and in 2024 we plan to expand to the Slovak and German markets through our own e-commerce stores.

We are a rapidly growing company with a growth rate of at least 200% year on year and we have no intention of slowing down.

We reached the 100,000 customer milestone in 4 years with only one core product in our portfolio! We have received over 6,000 unique reviews, and the average rating is 4.8 out of 5.

Our superpower is the ability to obtain feedback from the market, listen to customers, quickly absorb new knowledge, act thoughtfully and analyze results.

Our mission: Improving the quality of life of drivers by improving the comfort, style and practicality of their cars.

Vision for 15 years: To become a Top-of-Mind brand with sales in over 20 countries in the car accessories segment.

❇️ Why is this position open?

Due to the dynamic increase in the number of orders and our constant concern to provide customers with the highest quality service, we are pleased to announce the opening of a new position - Customer Retention Specialist in the Sales Department. Our goal is to further develop sales and service processes and strengthen long-term relationships with our customers.

❇️ What will you do?

Develop and implement innovative order rescue strategies and procedures to increase the number of paid orders and minimize losses.

Contact customers who have canceled our services to recover them.

Create personalized offers and solutions that respond to individual customer needs and expectations.

Handle Sales Call Payments, reminding customers of outstanding payments for placed but unpaid orders.

Work closely with the Customer Support team to effectively win back lost customers.

❇️ What you gain:

100% remote work.

Experienced Team Leader who is always supportive.

Experience working in a startup (we have been on the market for 4 years with a 5x average annual growth rate).

Working in an environment of very ambitious people who are happy to engage in everyday challenges, creating a friendly atmosphere together. .

A really young and positive team (average age of the team - 29 years).

A product you will be proud of (NPS index > 86%).

Company products for your own testing.

Integration events for the entire company, likeswe will also meet after work. ☺️

All the necessary tools of good quality to perform work at the highest level.

Individual training in knowledge of the company's structure, history and work culture.

❇️ We suit each other if:

You have at least 2 years of experience in a similar position, working as a Customer Retention Specialist or in a similar role.

You are fluent in Polish and English [B2-C1].

You are an empathetic and communicative person, you can understand customer needs and build lasting relationships with them.

You are flexible and can adapt your activities to customer expectations.

You have high negotiation skills, you can recognize customer needs and conduct negotiations effectively.

You collect, analyze and interpret data effectively to make good decisions.

You are creative in finding solutions. You are able to think outside the box and focus on solutions, not problems.

You can effectively plan work and prioritize tasks.

You are team-oriented, you strive for a common goal, while taking full responsibility for your work.

Before the conversation, check out our social media channels:

Opinion pages:

✅ Recruitment process:

Introductory 10-minute call with HR

If you meet the described expectations, we will contact you and conduct a short telephone conversation. Then we will invite you to a meeting where you will have the opportunity to get to know our company better.

Recruitment interview with the Team Leader and HR

Short personality test

Cultural Fit call with the Head of Personnel and Communication

CV acceptance deadline: 31/08/2024

✅ If what you have read above arouses curiosity in you and you would like to be part of the team - don't wait for a better moment, send your application! We will contact you as soon as possible.