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Retention manager in Rezvanova HR Consulting
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Rezvanova HR Consulting
One of the largest vape shop chains in Ukraine with nationwide delivery is looking for a Retention Manager / Loyalty Manager.
We have more than 50 stores and 20,000 regular customers, and we we want each of them to stay with us for a long time.
The main purpose of the position:
Building an effective customer retention system:active, passive, new and those who have not made orders for a long time.
You will be the one who turns "one-time customers" into brand's customers
analysis of the customer base (active, passive, "sleeping" customers);KPIs and performance indicators:
- growing share of active customers;
- increase average check;
- conversion of "sleeping" customers into active ones;
- retention rate and repeat purchases;
- effectiveness of conducted campaigns (ROI, engagement, feedback).
Requirements:
- work experience in a similar position (Retention Manager, CRM Manager, Loyalty Manager) is mandatory;
- understanding the principles of building loyalty programs;
- confident command of Excel / Google Sheets, basic analytical skills;
- experience in retail (FMCG, e-commerce, fashion, electronics, etc.) will be a big advantage;
- initiative, systematic thinking, result orientation.
We offer:
- work in a stable, dynamic company that is actively developing;
- the opportunity to implement your ideas in the direction of loyalty and customer experience;
- a team that values results, not bureaucracy;
- a comfortable officein the center of Podol — st. Vozdvizhenska, 14;
- competitive salary + bonuses for results, rate 40,000-45,000 UAH + kpi
If you understand how to encourage customers to return again and again, love numbers, analysis and creativity - we are waiting for you!
We will be glad to see you in the team!
