Customer research specialist in Bank Pivdenniy

Bank "Pivdenny" is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets. "Pivdenny" has been a reliable financial partner for private and corporate clients for 31 years. The "Southern" team consists of more than 1,700 active and purposeful employees throughout Ukraine. For four years in a row, the bank has been included in the ranking of the "50 best employers" according to the version of Forbes magazine. we offer:

• registration according to the Labor Code of Ukraine
• competitive salary
• medical insurance or compensation for a gym membership
• remote work or in a functional, comfortable office
• corporate psychologist
• opportunity for career growth and development
• opportunity to take courses and training
• opportunity to work in a stable and professional company with a friendly team.

What needs to be done:

• Conducting Customer Development interviews: preparing guides, in-depth interviews, analyzing insights and forming hypotheses.

• Creating and regularly updating the Customer Journey Map (CJM) for different customer segments.

• Implementation and development of research methodologies customer experience: definition of processes, selection of tools, training of related teams.

• Measurement and analysis of key customer metrics: NPS, CSAT, CES; preparation of reports and recommendations to improve the customer journey.

• Systematization of data, preparation of presentations and recommendations for product and business teams.

• Close interaction with internal stakeholders (product, marketing, sales, C-level) to integrate insights into strategy and operational processes.

This will require:

• Experience in the field of client/user research, CX, UX Research, marketing research from 2-3 years.

• Practical skills of conducting CustDev, in-depth interviews, questionnaires, quantitative and qualitative analysis data.

• Ability to build a Customer Journey Map.

• Knowledge of customer experience measurement techniques (NPS, CSAT, CES).

• Proficiency in tools: Miro, Figma, Dovetail, MS Office will be an advantage.

• Experience with CRM systems and analytical platforms will be an advantage.

• Strong communication skills: the ability toconduct interviews and present results simply and persuasively.

• Analytical thinking: the ability to structure data and find valuable insights.

• Empathy and customer orientation - a deep understanding of motivation and needs.

• Proactivity - initiative in proposing hypotheses and solutions.

• Facilitation and engagement skills stakeholders to the research process.

If you are interested in our offer, send your feedback and learn about the details.

Tthe deadline for reviewing resumes is 14 days. If you have not received a response from us, it means that we cannot offer you a job right now, but we have saved your resume in our database, we will contact you if a suitable offer appears.

Thank you for expressed interest in our vacancy