Customer Relationship Management Manager in VIDI

The VIDI company offers to join its teamtalented and purposeful employees who want to build their career and achieve success in a dynamically developing company!

We invite you to cooperate Customer Relationship Management Manager

Responsibilities:

• increasing the quality of customer service and providing uniqueness to the VIDI customer experience in a competitive environment;
• directing all DC processes to achieve maximum customer satisfaction;
• building and developing an effective customer-oriented culture in the DC;
• organization and coordination of customer relations with the aim of constantly improving the quality of customer service and ensuring the best impressions from the purchase and ownership of a car in all aspects of activity;
• perform work to ensure excellent results of customer satisfaction surveys conducted by an independent organization at the request of the importer, monitor the results from the information portal;
• monitor the results of customer satisfaction and loyalty surveys (CSI, NPS), confidential buyer, other quality indicators, analyze and develop a plan of actions for improvement;
• contribute to increase the level of customer satisfaction, which is investigated by means of surveys about car sales and service using the voice of the customer;
• develop new methods, regulatory documents for the implementation of measures to improve the quality of customer service and stimulate the effective implementation of VIDI and importer standards;
• direct interaction with customers when necessary for immediate resolution of their problems or issues related to dissatisfaction with their service experience at the dealership;
• managing conflict situations;
• reviewing received customer feedback for the possibility of continuous improvement;
• analyzing the causes of complaints and claims;
• developing and implementing corrective and preventive actions, after identifying inconsistencies in customer service and monitoring them implementation;
• creating training plans for staff in order to further improve the customer experience of the DC;
• conduct training of customer service employees on the principles of customer orientation;
• conduct adaptation and training of customer service specialists;
• coordinate the work of customer service specialists;
• know and comply with the terms of the dealer agreement, methodological recommendations and policies on the quality of customer service of the distributor, the provisions of the warranty policy.   

We offer:

• official employment, social guarantees according to the Labor Code;
• official salary;
• work schedule from Monday to Friday from 9:00 a.m. to 6:00 p.m.;
• medical insurance;
• corporate training;
• work in a team of professionals;
• food for employees with discount;
• employee discounts on goods and services;
• sports events;
• social events for employees' children: excursions, workshops.

LOCATION: Velika Kiltseva St., 56 — 60a (before the turn to Vyshneve).