Customer Relations Team Lead in SeoProfy

SeoProfy was founded by Viktor Karpenko in 2012. Since then, we have grown and transformed a lot! The company's mission today is to create business success stories through organic traffic. 

We succeed thanks to effectiveness, drive, data-driven approach and empathy. These values ​​help us respond quickly to challenges and focus on results. Ready to become one of the seo pros and create business success stories thanks to organic traffic?

We are actively expanding the niches and markets we work in, so SeoProfy is currently looking for Customer Relations Team Lead< /span>, which will complement our SEO professionals with their expertise and drive.

Here are the tasks that will fill your working day at SeoProfy:

? Management of the Customer Relations Team

0 Organization of work processes;< /p>

0 Load distribution;

0 Team members' motivation;

0 Understanding business goals and customer tasks;

0 Establishing and maintaining long-term friendly and partnership relations of business and customers ;

0 Control of the use of project budgets.

0 Development and implementation of effective reporting forms for clients.

? Analyzing customer data and feedback to improve company processes and services.

? Operational developmentsolving urgent issues.

? Cross-communication with other company departments.

? Creation and tracking of key performance indicators of customer service by the company team.

If the following applies to you, send us your resume as soon as possible:

• You have 3 years of successful work experience in the role of Account/ Project Team Lead (or in related positions in cooperation with clients) in the field of client projects.

• Do you have experience in Digital marketing.

• OwnEnglish at Upper-intermediate

• You know how to manage and motivate a team to achieve common goals.

• Able to interact with different types of clients, including understanding their needs and desires.

• You have experience in managing financial processes and interacting with clients for timely payment for services.

• You have the skills of support and "preemptive game" in customer retention.

• You know how to build processes from scratch.

• You show a proactive approach to work and focus on results.

• You have basic analytics skillsskills.

• You have solid experience with Google Analytics tools. Serpstat, Ahrefs, Google Sheets, MS Office.

Are you ready to become one of the seo pros and join us in creating business success stories together?

If so, our full >benefits package “Together for success” includes:
Base:

• Market remuneration so that our seo professionals can confidently meet all the challenges of the modern world!

• The main leave is 18 working days, because you need to rest.

• Additional vacation up to 11 working days: we get married and have children - life goes on!

• Paid sick leave, but better not sick!

• Flexible schedule for a comfortable work/life balance.

• Public holidays = weekend to fully recharge.

• Corporate holidays and team building (online and offline): we are a team!

• Material assistance for mobilization and job retention.

• Of course, involvement in our Victory, because we donate and participate in various charity projects!

Your development with us:

• Grading system, thanks to which you will have a clear understanding of growth in the company
  Regular Performance Review

• Corporate English

• Corporate and individual training, including the opportunity to join our online conference NaZakhid

Caring about our SEO professionals, we:

• We provide health insurance services

• We provide the opportunity to visit a corporate psychologist

• We organize useful marathons and webinars

Well, together to success? We are waiting for your resume