Customer service, sales manager, contact center operator (incoming line) in bodo

Hello! I am Marina, head of the company's customer relations department bodo.

I'm already 6 years old in the bodo command. Like you, I started my career from the position of "Customer Relations Manager". She showed interest in all processes and moved to the position of "Manager of the Department of Quality and Control of Client Service". Later, she became the head of the group and shared her experience with subordinates, and six months later she moved to the position of head of the department for work with clients.

We are looking for new managers in the team, because their predecessors have been promoted and are working in other positions. Therefore let's get to know each other and if you feel that there will be a Match, I'm waiting for your feedback.

We are also ready to consider a student.

1. Career growthboth horizontally (transfer to another department) and vertically (become a manager). 25%of all our head office employees in the past — customer service managers.  Here are examples and reviews of 20 managers who grew up in the company.

2. Convenient schedule with floating days off (eg 2/1, 3/2, 4/2)made by the manager a month in advance. Two types of shifts: 09:00-18:00 and 09:00-20:00.

3. Step-by-step adaptation to the position. Training plan for professional tasks, a detailed knowledge base with all instructions, constant meetings with the manager and colleagues who are ready to help and advise.

4. Financial stability - official employment from the first day, salary twice a month without delay, 24 days of paid vacationpaid sick leave under KZpP.

5. Salary review every year.

6. Large office in the center (86H Malevicha St. - 5 minutes' walk from Lybidska Station).

7. Birthday day off.

8. 30% discount on impressions for independent visit and as a gift.

Any idea you have will be heard, and if it helps to improve our work, we will implement it.

Now about the expectations of the specialist I am looking for:

1. Experience in working with clients is not mandatory, we provide full training
2. You learn new things quickly
3. Sociable and able to chirp with a nightingale
4. Attentive to details, like Sherlock)
5. No bad habits (including IQOS, glo, disposables, vapes, etc.).

IMPORTANT: Everyone, including me, work in an office full time. No remote work or hybrid schedule.

What you will do:

1. Advise customers and solve their questions.
2. During the conversation with the client, record important comments, check information about the service and find answers to questions.
3. Make orders, sign up clients for services, receive feedback.
4. >
5. Communicate with partners.
6. Transfer requests to other departments that are responsible for solving more complex issues.

How is the salary formed?

Salary in all company consists of a bet and a bonus part.

Bet 20,000 UAH + bonus part 5,000 UAH = 25,000 UAH