Customer service manager in Nova poshta

Company "Nova Poshta"announces a competition for the position of "Manager of work with clients", Kyiv.

We offer:

• Official employment, "white" wages, paid holidays and sick days;
• Medical and life insurance;
• Opportunities for career and professional growth;
• Fuel compensation + depreciation for own car.

Main responsibilities:

• Interacts with all fixed customers on receiving issues services;
• Performs the achievement of planned indicators for the sale of services;
• Performs the necessary measures and procedures for interaction with clients: signing contracts, additional agreements, commercial offers, protocols of disagreements, configuring and connecting additional services, informing (presenting) clients about new services and promotions;
• Forms new additional services, services, individual logistics channels to increase the number shipments;
• Organizes and solves customer problems, monitors the repayment of receivables;
• Analyzes the activities of competitors in terms of their interaction with existing and potential customers of the company;
• Performs customer retention and development.

Requirements for the candidate:

• Higher education in the relevant field;
• Work experience from the 1st year in the positions of a sales manager;
• Knowledge of best practices in the field of interaction with clients;
• Accounts receivable control skills;
• Experience in managing strategic projects;
• Skills in drafting commercial proposals and contracts;
• Experience in conducting business negotiations and correspondence;
• Skills in dealing with objections;
• Ability to plan, forecast sales and strategically to think;
• Fluency in Microsoft Office, MS Excel, MS Power Point, 1C, CRM.

If you feel that this vacancy is for you, send your resume.