Customer Phone support manager (IT) in Poster

Poster is the first Ukrainian cloud-based restaurant business automation system. 10 years ago, Poster replaced iron dinosaurs with servers in warehouses with a simple and convenient solution. Now 20,000 establishments in Ukraine and 100 countries work with Poster. Our mission is to simplify business for entrepreneurs around the world. The heart of the company is in Dnipro, we have a local office in Mexico, and dealers and partners in Europe and Asia. Customer Phone support manager helps Poster customers to familiarize themselves with the product and all components of the automation system, answers simple and complex questions over the phone, collects feedback. Customers consider our support to be the best, and indeed it is. Our superpower is benefit, simplicity and care. This is why we wash and what we support in the company's culture. Therefore, if you believe that these tasks are within your power, you have every chance to join a real team of professionals. They are made for each other if you: Understand that respect and care for the client is a must have. You have experience working in customer service, a call center, in the field of sales from 1 year (this is mandatory, but it will be an advantage) You have a great desire to quickly learn and develop. You can explain complex things simply. 2, there are a lot of options :) What you will do: Answer 40-50 calls a day from Poster customers and help them with simple and complex questions. Lead and control questions and ask customers from the beginning and additional solutions. Together with the Customer Support and Customer Success teams, answer so that customers receive the best support Tabulas are satisfied with Poster. Constantly study the product of this function, monitor new features. Notice and collect feedback, frequent problems of Tabaga in order to make the Poster product better together with other teams. Poster is 220 colleagues, endlessly in love with restaurants. You will receive: Paid training, preparation for joining the team Support at every stage of work from a mentor, team leader and team A step-by-step plan for your development and mentoring, regular and accurate exchange of feedback A transparent system of grades from Junior to Senior, with which you will grow in salary. You will be able to grow by taking on additional tasks within the framework of the main working hours. The possibility of building a career in other areas within the company. Our Support was transferred to the Advanced Support, Foreign Support, Success, Marketing, Onboarding departments. Internal courses and training. Practical understanding of how processes work in a product IT company. Your idea can be implemented at the level of a team, department or company. A warm team atmosphere, even in the office we go to the office. Modern equipment for work. 26 calendar days of vacation. Unlimited sick leave without the need for certificates. Flexible work format — remote, office or hybrid. , we can not only work, but also relax together. You can see how we work by following the link: Poster site: https://joinposter.com/ua Team Instagram: instagram.com/posterteam_official