Financial company "NovaPay" (group of companies "NOVA") announces a competition for the position of "Customer Loyalty Manager"
Requirements:
- higher education
- work experience in a similar position for 3 years or more, managerial positions - from the 1st year
- knowledge of the basics of marketing, understanding of conducting customer analytics
- ability to create effective marketing strategies to retain customers
- ability to work with large volumes data to determine effective loyalty strategies
- ability to analyze data and identify trends in user behavior
- skills in creating presentations and reports, ability to effectively collaborate with colleagues and external partners, clearly communicate your ideas and results< /li>
- ability to manage projects, coordinate the work of different teams and meet deadlines
Main tasks:
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market research to determine trends and successful practices of competitorsdevelopment of customer portraits taking into account their needs and expectationsproviding the development of a program structure that will stimulate customers to increase the activity of mobile users application and carrying out financial transactions in the mobile applicationensuring interaction with the marketing, sales, technical department, customer support department to ensure consistency and efficiency of programsmonitoring the results of the created programs, analyzing the effectiveness and making changes to improve resultsmanaging a team of analysts, setting technical tasks and monitoring their implementation
We offer: