Customer Loyalty and Retention Manager (CRM) in Agromat, PTK, TOV

AGROMAT is a national chain of retail and wholesale stores of tiles, sanitary ware and floor coverings, the undisputed leader of the Ukrainian market in its segment.

We help clients create stylish and functional spaces, combining a wide range, expert advice and a high level of service.

AGROMAT is a team of professionals who develop the market and create value for customers every day. We support initiative, development and are open to candidates with different experiences.

We invite you to join our team for the position Customer Loyalty and Retention Manager (CRM)!

Responsibilities:

• launch and coordination of partner loyalty programs;

• development of trigger communications (mailings, promotions);

• development of special client communications and information programs;

• participation in the formation of CRM strategy and direct communications with the client base;

• analysis of customer data, segmentation, work with behavioral and cohort models;

• formation of reports, preparation of presentations, evaluation of the effectiveness of loyalty programs and communications.

Requirements:

• experience in CRM / Marketing Automation / Loyalty / Direct Marketing from 3 years;

• practical start-up experience or running loyalty programs;

• experience working with CDP platforms and marketing automation tools (eSputnik or similar systems is an advantage);

• understanding of the principles of segmentation, cohort analysis, customer behavior;

• strong data and analytics skills;

• strategic thinking, systematic, attention to detail, communication skills.

We offer:

• official employment from the first working day;
• hybridwork schedule 5/2;
• stable salary payment and its review;
• providing a comfortable workplace (corporate mobile phone, work phone and laptop);
• corporate discounts on medical care in one of the leading networks;
• the opportunity to exercise in your own gym;
• paid day off on your birthday;
• a convenient place for your car near the office;
• opportunities for personal and professional growth.

Interested? Submit your resume now.

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