Leading specialist in work with clients / Customer Interaction Specialist in Bayer Ltd. / Bayer, OOO

BAYER is a leading international company headquartered in Leverkusen (Germany), operating in the fields of health care and agriculture. The company's products and services are aimed at benefiting people and improving their quality of life. BAYER adheres to the principles of sustainable development and is a socially and ethically responsible company.

Agrarian direction of the companyBAYER is one of the leaders in the field of plant and seed protection products on the Ukrainian market. The company produces world-class hybrids with exclusive genetics in Ukraine, has a wide portfolio of innovative chemical and biological plant protection products, and offers an advanced digital agricultural platform.

BAYER in Ukraine is opening a vacancy for a Leading Customer Service Specialist in the Agricultural Division (Customer Interaction Specialist).

The position is temporary - for the period of maternity leave of the main employee.

Key responsibilities:

• Support the full cycle of interaction with the client in the Order to Cash (O2C) process: from the moment the order is received to the final receipt payment, and be the main point of contact for operational matters covering service, logistics and financial operations.
• Ensure a high level of customer service and create a positive customer experience by providing timely and complete information on order status, delivery times, product availability in warehouses, etc.
• Ensure the presence of completed primary documents and data accounting in the SAP system.
• Process any customer requests that require prompt resolution of order fulfillment status, product availability, one-time requests for product returns, document flow, service complaints, etc. 
• Monitor the priority of customer orders according to the distribution of products and influence the terms of product delivery/clearance.
• Monitor payments; communicate with customers about overdue invoices;  cooperation with the financial department in matters of reconciliations, credit limits.
• Monitor the level of customer satisfaction and propose solutions to improve the customer experience.
• Conduct trainings for customers in case of implementation of new processes, tools and systems.
• Provide and implement ideas to improve operational efficiency, quality of service customers.

Skillsand experience:

• Higher education (logistics, management, supply chain management or related field).
• Experience in a similar position of 1 year or more.
• Experience in SAP is a must.
• Understanding document flow processes and accounting.
• Proficient in Microsoft Office.
• Excellent communication skills and focus on client needs. 
• Ability to work in a team, meet deadlines and show high attention to detail. 
• Knowledge of the English language at the Intermediate level or higher.

The main success factor of BAYER is our spand employees We offer extensive personal development opportunities, a variety of compensation programs, and additional benefits that include a competitive salary in accordance with legal requirements, a performance bonus, additional incentive bonuses for success, health insurance, life and accident insurance, and more. 

If your experience meets the requirements of the position and you want to join our mission "A world without hunger and disease",please send your resume in the feedback for this vacancy.

By sending your resume, you consent to the processing and use of your personal data in accordance with the Privacy Policy.

More information about BAYER: 

Official website of Bayer in the world

Official website of Bayer in Ukraine 

YouTube

Facebook