Customer Guidance Specialist (Legit) in Genesis

Legit is a Genesis group company with a 13-year history. We create news, entertainment and educational content for millions of people around the world. About 80 million people use our products every month.

We are seeking a Customer Guidance Specialist for Shift's new career development product for the US market, which helps job seekers overcome barriers to career success with personalized resources and support.

Your mission:

To inspire, support and advise our clients, helping them reach their potential and find their dream job. You'll advise on job search strategies, resume and cover letter creation, and interview preparation, making the job search process less stressful and more productive.

This is a job where every piece of advice and interaction you give has a direct impact on people's lives: you help them overcome barriers, gain confidence, and achieve results that change their future. At the same time, you will develop your own communication, consulting and client work skills in the international market, which opens up new opportunities for your career.

Responsibilities:

• Provision of empathetic and fast customer support via e-mail and online chat.
• Conducting individual career consultations in Google Meet, providing practical advice and recommendations.
• Collecting and analyzing feedback from customers improving service and product development.
• Minimizing the risks of chargebacks and negative appeals that may affect the company's reputation.

Requirements:

• From 2 years of experience in the field of sales, customer support, recruitment, account management.
• Time management skills, structure and organization.
• Flexibility, resourcefulness and willingness to work in a startup environment.
• Excellent communication skills and ability to solve problems quickly.
• Attention to details, critical and analytical thinking.
• Results oriented.
• The level of English is not lower than Advanced.
• Certification in career coaching will be an advantage.

We offer:

• A competitive salary.
• A friendly working environment.
• Opportunities for learning and development.
• Interaction with the best professionals in the industry.
• Potential growth to Shift Manager or Team Lead in the future.

Interested? Then send your CV!