Customer experience research specialist in Sense Bank

Sense Bank is a state-owned bank with 30 years of history. During this time, we have become not just a place to work, but a community of 4,000 people, where everyone is dedicated to the mission of creating meaning so that the dreams of Ukrainians come true.

What to do:

• create target CSATs maps based on customer satisfaction metrics;
• create a single info space with regular analytics on SC metrics of all channels and points of interaction;
• set up measurement processes: writing business requirements, setting for implementation, control implementation, reporting control;
• set up the processes of closing customer feedback and the processes of regular analysis of SC metrics with business divisions;
• develop systems for cascading SC metrics as targeted CRI for business divisions;
• conduct a regular audit and develop a strategy for the development of the SC metrics system: studying global trends, selecting new or more effective tools, writing business requirements for development and monitoring their implementation;
• identify and study issues and customer needs, assess the criticality of each opportunity area found, rank and prioritize development areas;
• develop recommendations for implementation and monitor implementation statuses of initiatives to improve customer experience.

You are suitable if you have:

• higher education (marketing, sociology);
• from 2 years of experience in consumer analysis or market research;
• communication and presentation skills: important create inspiring materials based on data;
• experience in planning, organizing, evaluating the effectiveness, managing the results of marketing processes;
• experience in conducting marketing research;
• knowledge Word, Excel, Power Point, CRM.

Why should you come to us?

We offer:

• Competitive salary;
• Annual salary revisions in accordance with the Bank's own performance and financial indicators;
• Bonus for achieving CRI;
• Medical insurance;
• Support and assistance in crisis situations thanks to the "Let's Help Together" charity program;
• 28 days of annual leave and additional days of leave;
• Study at the free DOSVID internal school for managerial, leadership and professional skills and IT school for SQL, Data Science and other technical specialtieswith spines;
• English speaking club: we meet twice a week with a group of like-minded people to discuss a wide variety of topics;
• Sport Community, which conducts free training every day: from sports dancing to strength training. Here you will definitely find something of your own