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Customer experience manager in Silpo

Posted more than 30 days ago

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Silpo

Silpo

0
0 reviews
Without experience
Kyiv
Full-time work

Translated by Google

Hello) We are E-Com - a team of lovers of Foodtech and Ukrainian product.We are a separate ambitious startup within the powerful Fozzy Group company with a cool strong team and big dreams.And also - we break the stereotypes that retail is only about tomatoes. I think you know that our projects provide a whole field for creativity and pumping of thinking.We are already actively working and pumping out the available delivery of a wide range of Silpo stores (and now we have also introduced express

Hello) We are E-Com - a team of lovers of Foodtech and Ukrainian product.

We are a separate ambitious startup within the powerful Fozzy Group company with a cool strong team and big dreams.

And also - we break the stereotypes that retail is only about tomatoes. I think you know that our projects provide a whole field for creativity and pumping of thinking.

We are already actively working and pumping out the available delivery of a wide range of Silpo stores (and now we have also introduced express delivery) and we are developing ultra-fast delivery of products and dishes under the new brand LOKO is already in many cities of Ukraine.

We want to know 24/7 why the Guests love us, and especially what they fight for . ?We dream of improving for them every day, and for this we need a Customer experience manager in the E-com team.

Whatwill you be doing:

  • Analyze all feedback sources (support, stories , NPS, CSI) difficulties faced by our Guest, Build a process of regular delivery of tickets to relevant E-com units;
  • Form projects and initiatives in cross-functional departments;
  • Lead of the regular E-com Guest Experience committee: presentation of results, formation of focal topics for work by all teams, status tracking;
  • organize regular Mystery Shopper among Guests of competitive deliveries and formation of reports.
< p style="font-style: normal; font-weight: 400">You are ourdream-candidate if you have:

  • Experience in project management and implementation of service improvement strategies is a must;
  • Analytical thinking and ability to identify and analyze problems;
  • Ability to identify systemic issues and group them into projects;?
  • Understanding lean processes will be a plus;

And what do we promise:

< ul style="font-style: normal; font-weight: 400">
  • Count on us. Stable salary and official employment.
  • Be healthy. Health insurance, discounts on medical services and a program of psychological support.
  • Get in instantly. Helping colleagues and managers in the adaptation of newcomers
  • Be proud of your workof Ukraine.
  • Develop comprehensively. Various trainings, discounts for learning a foreign language or visiting sports facilities.
  • Communicate freely, offer boldly. Open line for important issues, environmental and innovative ideas of employees.
  • Feel special. Special offers at Fozzy Group companies.
  • Eat deliciously. Discounts on Silpo's own production (cooking, baking, confectionery, tea and coffee).
  • Be in comfort. A modern, bright and cozy office on the Left Bank of the Dnieper, where even with power outages, you can work remotely.

    • < strong style="font-weight: 700">You already feel that we have similar expectations, then let's wait!

    Translated by Google

    Without experience
    Kyiv
    Full-time work
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