Customer Experience Management Manager in Lyuksoptika

LUKSOPTIKA is the national leader of the optical market and part of the international group of companies Essilor Group: the largest network of opticians in Ukraine, own trademarks and own production of lenses for Lenti Pro glasses. Import and distribution of original products of well-known brands (Ray-Ban, Emporio Armani, Dolce&Gabbana, Versace, Polaroid, Guess, Nikon, Kodak) We are looking for a Customer Experience Management Manager to join the team Goal of the position: improving the direction of customer experience management; increasing customer feedback companies; systematization of feedback; improvement of business processes to increase customer loyalty; Necessary experience and knowledge: higher education; work experience of 1−3 years as a manager of customer loyalty development, analyst in retail; experience of working with CRM systems from 1st year; experience working with various communication channels: viber, email, sms, web messengers and others, setting up funnels; experience conducting A/B tests; ability to analyze data and provide further recommendations to improve customer experience; knowledge of Power BI will be an advantage Responsibilities: analysis of the company's interaction with customers, improvement and optimization of processes; analyze and measure NPS/CSI indicators; implementation of CJM design; customer segmentation and communication analytics; hypothesis testing, A/B testing; initiation and implementation of projects for the development of a customer-oriented culture in the company; We offer: a position in an international company that is growing and developing despite all current challenges; competitive remuneration; work schedule Mon.-Fri. from 9:00 a.m. to 6:00 p.m. (office and remote); official employment, guarantees, social package; corporate discounts on the Company's products; medical insurance covering the cost of medications; the possibility of medical insurance for family members at corporate discounts. We are waiting for your a resume, indicating the level of financial expectations, if you: By sending a resume for a vacancy, you consent to the use of your personal data within the framework of the current legislation of Ukraine. Please note that feedback based on the results of consideration of feedback on the vacancy is provided in the event of a positive decision according to your candidacy.