Customer experience designer in AVENGA

What we expect:

• Experience in the area of ​​customer experience in the area of ​​retail banking - documented by ongoing projects
  
• Analytical skills enabling the identification of the client's biggest problems and creative development of possible solutions taking into account the current and future trends in the CX area
  
• Experience in designing user experiences of digital solutions (UX area)
  
• Workshop facilitation skills
  
• Knowledge of service design methodologies, design thinking and the ability to apply them in practice
  
• Openness, ability to cooperate with diverse stakeholders
  
• High personal culture and communication skills ;
  
• Commitment
  
• Initiative
  
• Very good work organization;
  
• Ability to work in a team;
  
• Knowledge of MS Office
  
• Knowledge of English at a minimum level. B2

, [Analysis of customer experience and identification and recommendation of areas requiring changes by individual products, channels or categories of customer experience in the area of ​​the retail banking offer., Monitoring the quality and effectiveness of customer service and the level of satisfaction indicators. , Designing solutions aimed at improving the bank's customer experience and supporting the implementation process., Designing and optimizing the user experience of digital tools offered to customers., Searching for market benchmarks and implementing solutions based on them in the field of customer paths for products offered by bank in various sales channels ., Collaborate with the Marketing Team and CRM Team to provide a customer perspective in the process of creating marketing communications. Cooperation with various organizational units that have customer contact points., Building and promoting a customer-oriented organizational culture - proposing and organizing activities promoting a customer-centric approach., Completing your knowledge of issues necessary to perform tasks., Taking care of order in the office., Care. for the good image of the Company., Maintaining professional secrecy.] Вимоги: CI, CRM, Service design, MS Office Бонуси та переваги: ​​Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Playroom, Free snacks, Free beverages, Modern office.