Customer experience department specialist in Fokstrot

"Foxtrot" company invites a talented specialist of the customer experience department to its team. Main functional responsibilities: Creation of CJM for individual areas of the company's work; Determination of the main pain points of customers in measured CSI/NPS indicators and improvement planning with responsible departments; Conducting quantitative and qualitative research, formation of hypotheses; Participation in the development of educational materials using client experience; Conducting post-audit of new services after their launch. Requirements: Higher education in the field of marketing, sociology or psychology; Experience in using Miro boards, CJM; Experience in a similar position in retail trade or related fields; Possession of service design methodology; Business negotiation skills; Communication, leadership, ability to prove one's position, desire for learning and self-development. The company provides: Official registration, social guarantees; Competitive salary level; Opportunities for development and training, as internal and external; Discounts on products from the Foxtrot assortment; Special offers from partner networks (discounts on sports subscriptions, movie tickets, etc.). All sent resumes will be considered within 5 working days. We will call everyone whose resume matches our expectations. Otherwise, your resume will be saved in the database and we will definitely contact you if a suitable vacant position appears. We are waiting for your resume indicating the desired level of income.