Customer Chat support manager (night shift) in Poster

Customer Chat support manager helps Poster customers to familiarize themselves with the product and all components of the automation system, answers simple and complex questions, collects feedback. Our customers consider our support to be the best. And it really is. Our superpower is benefit, simplicity and care. This is what we teach and what we support in our company culture. Therefore, if you believe that these tasks are within your power, you have every chance to join a real team of professionals. We are made for each other if you: Understand that respect and care for the client is a must have Upper level English skills -Intermediate and above You have experience in customer service, call center, sales from 1 year (it is not necessary, but it will be an advantage) You have a great desire to learn and develop quickly. We have a lot to learn! You know how to explain complex things simply. You have excellent oral and written language skills. You pay attention to details and deadlines. schedule 4/2 23:00 — 08:30 What will have to be done: Respond to Poster customer chats and help them with simple and complex questions Lead and monitor customer questions and requests from the beginning to the resolution of the problem or request Together with the Customer Support and Customer Success teams be responsible for ensuring that customers receive the best support and are satisfied with PosterConstantly study the product and its features, monitor new featuresNotice and collect feedback, frequent problems and bugs to make the Poster product better together with other teams How we will motivate you: Paid training, training before joining the team Support at every stage of work from a mentor, team leader and team A step-by-step plan for your development and mentoring, regular and honest exchange of feedback A transparent system of grades from Junior to Senior, according to which you will grow in salary. You will be able to grow by leaps and bounds and take on additional tasks within the framework of the main working hours. The opportunity to build a career in other areas within the company. Our Support was transferred to the departments of Advanced Support, Foreign Support, Success, Marketing, OnboardingInternal courses and trainingUnderstanding in practice how processes work in a product IT companyAn environment where freedom of thought reigns, initiatives are born, there is no bureaucracy. Your idea can be implemented at the level of a team, department or company Warm team atmosphere, even in the office we wear slippers Modern equipment for work 20/26 calendar days of vacation Unlimited sick leave without the need for certificates Flexible work format - remote, in the office or hybrid Comfortable and equipped office in the center of Dnipro Stable and timely payment of competitive wages New friends, because we know how to not only work, but also rest together