Customer chat support manager (IT) in Poster

Poster is the first Ukrainian cloud-based restaurant business automation system. 10 years ago, Poster replaced iron dinosaurs with servers in warehouses with a simple and convenient solution. Currently, 20,000 establishments in Ukraine and 100 other countries work with Poster. Our mission is to make doing business easier for entrepreneurs around the world. The heart of the company is in Dnipro, we also have a local office in Mexico, and dealers and partners in Europe and Asia. Customer Chat support manager helps Poster customers get familiar with the product and all components of the automation system, answers simple and complex questions, collects feedback. Our customers consider our support to be the best. And indeed it is. Our superpower is benefit, simplicity and care. This is why we wash and what we support in the company's culture. Therefore, if you believe that these tasks are within your power, you have every chance to join a real team of professionals. Made for each other, if you: Understand that respect and care for the client is a must have. Have experience working in customer service, call center, sales from 1 year (this is mandatory, but it will be an advantage) You have a great desire to quickly learn and develop. We have a lot to learn! You know how to explain complex things in a simple way. You have an excellent command of competent oral and written language. Attentive to details and deadlines. to ask customers from the beginning to the end of solving the problem of the cheese question Together with the Customer Support and Customer Success teams to be responsible for ensuring that customers receive the best support and the tables are satisfied PosterConstantly study the product of that function, monitor new features Notice and collect feedback, frequent problems of the tabaga in order to make the product better together with other teams Poster How will we motivate you :Paid training, preparation for joining the team Support at every stage of work from a mentor, team leader and team A step-by-step plan for your development and mentoring, regular and accurate exchange of feedback A transparent grade system from Junior to Senior, with which you will grow in salary. You will be able to grow by taking on additional tasks within the framework of the main working hours. The possibility of building a career in other areas within the company. Our Support was transferred to the Advanced Support, Foreign Support, Success, Marketing, Onboarding departments. Internal courses and training. Practical understanding of how processes work in a product IT company. Your idea can be implemented at the level of a team, department or company. A warm team atmosphere, even in the office we go to the office. Modern equipment for work. 20/26 calendar days of vacation. Unlimited sick leave without the need for certificates. Make new friends, we can not only work, but also relax together. You can see how we work by visiting: Poster website: https://joinposter.com/ua Company Facebook: facebook.com/joinposter/ Team Instagram: instagram.com/posterteam_official