Customer Care Team Leader in Aff Journal

Our company is looking for a Customer Care Team Leader We take pride in our two leading brands, each with a long history in the industry: one has been successfully operating for 10 years, while the other for 5 years. We also have plans to launch two more brands in the near future. Our experience and unique approach to work make us leaders in the world of gambling.With two international offices, we have a global presence and the opportunity to interact with various cultures and markets. We are a new company, bringing together experts with unique knowledge and experience, and we are committed to further growth and success.Responsibilities:Creation and updating of work regulations;Monitoring the quality of managers’ work and providing feedback;Conducting training/post-training;Assisting support department managers in solving daily tasks.Requirements:Experience in the position of Customer Support+Customer Support Team Lead from 2.5 years;Good knowledge of English from level B1-B2;Understanding the principles of operation of Customer Support departments and their main metrics;Experience in the gambling vertical;Experience working with a team.Our Benefits:Working with gambling industry experts;Competitive salary in $, package of benefits;The work is completely remote;Opportunity to work in an international and multinational environment;Professional training and development;Opportunity to work in a team of professionals;Annual leave 21 days;Paid sick leave.