Customer Care Specialist in Uklon

Uklon is a product IT company that develops a leading ride-hailing service. Every day, the powerful Uklon team pumps one of the largest infrastructures in the market of Ukraine and beyond, ensuring the interaction of drivers and riders. We create a highload product, behind which are hidden ambitious technological challenges, continuous innovations and non-obvious moves. Our work framework is to test new hypotheses, push your ideas and use the latest technology stack. Join us in the role of Customer Care SpecialistHiring process: There are two interview stages - online introduction and internship (5 days). What we offer for this role :• work with products that you use yourself and see the results of your work• cooperation with a Ukrainian company that competes equally with well-known global brands• work with modern tools used by leading IT companies (Google workspace, Binotel, slack, corporate CRM, Jira, Confluence) and the company's resources needed to perform tasks and achieve goals• work in a self-sufficient team of professionals• the possibility of career and professional growth within the company• company culture in which everyone is significant and valuable and has an impact on processes How exactly are you you can influence the development of the company: • processing requests from users through two communication channels - hotline and tickets • information support and consulting of customers and service partners • resolution of conflict situations Challenges for 2 months: • familiarize yourself with the company's product, processes and standards • master all the tools that are used by the department • freely navigate the processes at each stage of your work To achieve results, you will need: • a confident PC user • willingness to work with a large amount of information: the ability to search the internal database • fluent communication in Ukrainian How do you regulate your working hours? • flexible (each specialist is given their own schedule for a month ahead) - depending on the month, 20 or 21 working days• 20 days off for personal needs and 10 - due to illness (with retention of remuneration)• day off on your birthday as a gift to the company• day off for blood donation How will you pump your skills in Uklon?• internal trainings, workshops, hackathons, knowledge sharing, etc.• corporate training• corporate library and subscriptions to information resources• attending webinars, lectures with the participation of company speakers, etc.• personal/team budget for training •English lessonsWork (War) — Life Balance We are a socially responsible company, so we devote a lot of time to activities related to volunteering, we also regularly support team spirit in non-working hours: we love driving team building, sports competitions, etc. We say "no" to routine and monotony, that's why we create a space where doing your job is really fun - with us you will definitely not be bored. Health Care:• corporate health insurance If you are looking for a driven and ambitious food company focused on development and global expansion , interested in using the latest technologies and ready to further increase your expertise, join the Uklon team.