Customer Care Specialist (Chat and Email) in Upstars

UPSTARS is a product IT company with which both people and brands soar. Our main focus is technological solutions and B2B services for international customers. We launch star projects in the field of iGaming, which receive recognition and the highest evaluations of profile ratings.

And yes, supporting the legal and transparent market of Ukraine is a must-have, which is why we were the third in the country to receive a B2B license to provide services in the field of gambling.

In 2026, we actively we scale both projects and dream teams. Therefore, to strengthen Customer Care, we are looking for a Customer Care Specialist.

Your future tasks:

• response to customer inquiries through specified communication channels (chats, letters);
• providing information about products / services;
• solving problems and cooperating with specialized teams if necessary;
• documenting interaction with users;
• monitoring and compliance with defined personal quantitative and qualitative indicators;
• recording and transfer of customer feedback.

Your skills:

• English proficiency at Upper-Intermediate and above;
• communication skills: excellent ability to communicate with different types of customers, including dissatisfied or irritated ones;
• empathy: ability to put yourself in the customer's shoes, understand their needs and feelings;
• attention: ability to take in information carefully and ask appropriate questions to clearly understand the problem or request client;
• stress resistance: ability to remain calm in difficult or conflict situations;
• organization and punctuality: ability to prioritize tasks to respond to customer requests in a timely manner;
• teamwork: ability to effectively cooperate with colleagues and other company departments for solving customer problems;
• openness: not afraid of new challenges, showing yourself, working on improvements;
• ability to use a computer and software effectively: you have skills in working with e-mail, chats and other basic programs.

Desirable, but not critical:

• knowledge of German;
• experience in support;
• possession of skills in CRM systems, omnichannel platforms;
• experience in iGaming.

Our values and advantages:

• teamwork - we not only work as a group, but also rest, move and do good deeds;
• positivity - we go through life with ease and get a drive from cool work, interesting tasks and feedback from teammates;
• opportunities - we offer a clear career plan with Performance Review, trainings, mentoring programs and other tools for implementation as in career, as well as in life;
• courage - we take on tasks with an asterisk, we are not afraid of challenges and ambitious plans;
• openness - we speak directly and simply even about difficult things, we hear ideas and feedback and value proactivity;
• we have our own capacity to create technological solutions from scratch;
• we automate the routine to use time for development and professional growth internally companies;
• we do not like bureaucracy and outdated approaches - we are for freedom of action.

Mast hev:

• work where it is comfortable and safe - in offices or remotely;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 working days of paid vacation and sick leave - we are for work-life balance;
• medical insurance in top clinics and covering the costs of a psychologist on the Pleso platform;
• Benefit cafe - spend monthly on your interests, hobbies, sports, etc.;
• events - take part in master classes, attend team building and corporate events;
• training for any request - individual budget for courses, corporate English, workshops and online library.

And more important things:

We do not have clients who would use our developments and services on the Ukrainian market.

We do not work with clients of the aggressor country or any other Russian-speaking market.

Do you feel a match in values and a desire to grow professionally? Let's get to know each other!