Customer Care Specialist (Call Center Specialist) remotely in Uklon

Uklon is a product IT company that develops a leading ride-hailing service. Every day, the powerful Uklon team pumps one of the largest infrastructures in the market of Ukraine and beyond, ensuring the interaction of drivers and riders.

We create a highload product, behind which are hidden ambitious technological challenges, continuous innovations and non-obvious moves. Our robot framework is to test new hypotheses, push your ideas, and use the latest technology stack.

Join us as aCustomer Care Specialistand work completely remotely.

Hiring process:

There are two interview stages - online acquaintance and training (5-6 days).

What we offer specifically for this role:

• cooperation with a Ukrainian company that competes equally with well-known global brands
• stable remuneration above the market, which includes breaks, bonuses for high performance
• work with modern tools used by leading IT companies (Google workspace, Binotel, slack, corporate CRM, Jira, Confluence) and company resources necessary to perform tasks and achieve goals
• work in a stable and self-sufficient team of professionals, where each teammate is important (average time of cooperation in the team - 3 years)
• the possibility of career and professional growth both in the team and within the company
• active recreation with colleagues: various sports events, master classes, days of goodies in the office, raffles for tickets to concerts, festivals, etc.
• a corporate psychologist who will always help maintain psychological state
• company culture, howand everyone has an impact on the processes products that you use yourself and see the results of your work

< strong style="font-weight: 700">How exactly can you influence the development of the company:

• processing requests from users through two communication channels - hotline and tickets
• andinformational support and consulting for customers and service partners
• resolution of conflict situations

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Challenges for 2 months:

• ofamiliarize yourself with the company's product, processes and standards< br style="font-weight: 400"/>• master all the tools used by the department span>
• freely navigate the processes on at every stage of his work

To achieve results, you will need:

• confident PC user
• willingness to work with a large amount of information: the ability to search the internal database
• free communication in Ukrainian
• own equipment and uninterrupted Internet

How do you regulate your working hours?

• floating (each specialist is given their own schedule for a month ahead) - depending on the month, 20 or 21 working days
• 20 days off for personal needs and 10 days off due to illness (with retention of remuneration)
• day off on your birthday as a gift to the company
• day off for donating blood

How will you pump your skills in Uklon?

• internal trainings, workshops, hackathons, knowledge sharing, etc.
• corporate training
• corporate library and subscriptions to information resources
• attending webinars, lectures with the participation of company speakers, etc.
• personal/team budget for training
• English lessons

Work (War) — Life Balance

We are a socially responsible company, so we spend a lot of time on activities related to volunteering, we also regularly support team spirit in non-working hours: we love driving team building , sports competitions, etc. We say "no" to routine and monotony, that's why we create a space where it's really fun to do your job - it will definitely not be boring with us.

Health Care :

• corporate health insurance

If you are looking for a driven and ambitious product company focused on development and global expansion, interested in using the latest technologies and ready to further improve your expertise, join the Uklon team.

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