Customer Care Specialist in RecruitGarden

Have you ever imagined future of communication with customers? We’re building it right now! Since 2007 we deliver next-generation real-time communication platforms to big companies like AliExpress. We are looking for a Customer Care Specialist to dive into the exciting world of cloud communications. Remote & TOP-conditions. Drop us a line to discuss details!Main Responsibilities– communicate with customers and help solve their problems and concerns– report issues to neighboring teams: account managers, technical specialists, developers– coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teamsMandatory Requirements– proficiency in English (Upper-Intermediate or Advanced level)– resilience under pressure– familiarity with Microsoft Office and Google Docs– a keen appetite for learning and self-improvement– a dynamic, proactive approach, coupled with the flexibility to work in rotating shifts: morning (9:00 – 18:00) and evening (13:00 – 22:00)– readiness to potentially work night shifts (22:00 – 7:00)We offerEmbrace the opportunity to work in a company that cares about – your wellness: Access to mental health programs, comprehensive medical insurance, and a sports card (medical Insurance and Sport Card perks are available for employees located in Bulgaria)– your happiness: Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts– your development: Benefit from free educational events & courses, and English classes with native speakers– your career: Focus on your professional development in a supportive environment– work-life balance: Choose your working format – remote, office-based, or hybrid and engage in team-building activitiesMain Responsibilities– communicate with customers and help solve their problems and concerns– report issues to neighboring teams: account managers, technical specialists, developers– coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams