Customer Care Specialist in Wildix

About usWildix is the first 100% secure, easy-to-use, professional web-based UC&C system, recognized as a Niche Player in the Gartner® Magic Quadrant™ for Unified Communications as a Service in 2021.Founded in 2005 by two Italian brothers, Steve and Dimitri Osler, we are now among the fastest-growing companies in the UCaaS sector. Headquartered in Tallinn, Estonia, we have more than 250 staff members representing over 15 nationalities. Our team works across Europe, the UK, the Americas, and Ukraine, serving more than 135 countries through our partner ecosystem.We created what we call the Blue Ecosystem: the way partners, end-users, the company, and our employees communicate with each other.Our mission is to facilitate internal and external communication between companies and their customers worldwide, using web browsers and mobile applications, thereby increasing productivity and efficiency.To achieve this, our dedicated Tech Support team is committed to delivering exceptional support that our partners value, operating in one of the fastest-growing markets with a philosophy of trust, a driven mindset, and a shared vision of excellence.Are you up for the challenge?We are excited to welcome a Customer Care Specialist to join our Tech Support Team. You will have the opportunity to be involved in ensuring a seamless and satisfying customer experience for Wildix Partners. This role combines in-depth knowledge of Wildix services and products to address customer inquiries and issues resolution.Are you up for the challenge?How You Will Make an Impact:Promptly attend to customer inquiries, prioritizing their needs and ensuring a satisfying experienceProvide accurate and timely information, positioning yourself as a trusted source of expertise for our customersIdentify and escalate systemic issues or recurring problems to our management and technical teams for prompt resolutionCollaborate seamlessly with cross-functional teams, ensuring that customer concerns are addressed effectivelyWhat You Bring to the TeamA minimum of 1 year of proven experience in a customer care or support role, preferably in the telecommunications industryProficiency in using Salesforce CRM and related tools will be a significant advantageStrong communication and interpersonal skills, ensuring smooth interactions with both customers and team membersExcellent problem-solving showing your attention to detail in addressing customer issuesYou are a fast learner who is open to acquiring new knowledge and skillsThe ability to work effectively both independently and as part of a teamA high proficiency in English, both written and spokenNow, it would be fantastic if You:Have Technical troubleshooting skillsWhy You’ll Love it here:Work in a multinational environmentWorking hours (10:00-19:00)Career growth opportunitiesPaid vacations and sick leavesEnglish courses with native speakersMedical insuranceCoverage of costs for certification and IT conferencesPossible remote collaborationHappy with them? We offer even more! Our Benefits are country-specific, you can ask your recruiter for more information.