Customer Care Specialist in Atom, osvitnya kompaniya

COMPANY: Hello! We, Atom University, have been building a large-scale educational platform for over 5 years and helping thousands of students pursue careers in fields such as marketing, finance, design, recruiting and eSports. Our students start earning while studying! 📲 Company website | Telegram | Instagram | Facebook We are looking for a Customer Care Specialist. Our candidate must like to communicate with people, be empathetic, understand when, what and how to say to a person in order to reassure them and assure that the problem will be solved with a compromise for both parties. Therefore, it is important to maintain a balance between the ability to deal with student objections and the desire to provide the best service. TASKS: Organization of student training: 🔵 Start of training: Overview of the platform Creating a new student account Welcome message for the student 🔵 Training process Uploading Q/A sessions to the platform Collecting impressions from students Freezing or transferring training Creating new threads Atom reviews Access to WordPress and Ahrefs SEO 🔵 Completion of studies Issuance of certificates to students Collection of NPS Support of the student community Refunds WHAT EXPERIENCE WE NEED: 2+ years of experience as a Customer Care Specialist; Expertise in the EdTech domain will be a plus; Understanding how to take care of the client, how to provide great service in order to the student had no chance to remain dissatisfied after the course 🙂 (of course, this will not be your direct responsibility, but a cool communication between the care department and the student will have an impact); Experience and ability to work with refusals, objections and negative feedback; Creativity and desire to improve processes in department; Willingness to develop to a manager and hire Faye to the team; Ability to work in a team. WORK SCHEDULE: Flexible interaction format with a focus on results. MON — FRI — 7−8 working hours. We start from about 9 to 10, finish at 18-19. Sat — 1 hour Sun — 15 minutes or a day off. WE OFFER: Flexible schedule; Remote work with the ability to independently choose a workplace and take care of your safety; Comfortable salary for a specialist level with the possibility of review; The possibility of professional growth to the position of Head of Care and development within the company; Paid vacation and sick leave compensation; Work in a professional team with which you want to grow; Compensation for training in your profession; Joint creation of a new education system. HOW MANY INTERVIEW STAGES? Interview with Recruiter. Interview with the CEO. Test task (optional). Offer-call — the final discussion of cooperation. Sincerely, Alina Recruiter at Atom University LinkedIn, Telegram