Customer Care Specialist in Vbet Ukraine

We are Vbet Ukraine - a bookmaker and organizer of gambling games, an official representative of the VBET brand, which has been operating in the Ukrainian market since 2020. VBET Ukraine was the first in the country to receive all three online gambling licenses from the Commission for the Regulation of Gambling and Lotteries of Ukraine. 

We are sure that customers are the soul of our business, and we are looking for a Customer care specialist in our dream team, who will become part of our team and provide support and assistance to our clients.

What is he like, our future colleague:

• Experience of working directly with the client in any field (work experience in betting will be an advantage);
• Speaks Ukrainian at a high level, knowledge of English will be a plus;
• Over 21 years old (this provided by legislation on the gambling business);
• Smart, active and always ready to help the client;
• Communicative and open;
• Organized and with good time management skills management.

Your daily tasks will be:

• Provide customers with technical and informational support in solving various issues;
• Provide excellent customer service via phone, email, or online chat;
• Help site visitors get verified on the platform;
• Interact with other company departments.
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  From our side you will receive:

  Training: we are ready to train our employees in everything, so if there is a desire to develop in support, but no experience in gambling/betting - we will tell and show everything;

  Employment and schedule: official employment and transparent salary, the company pays all taxes for you. The support team has a floating work schedule of 9 hours with night shifts (07:00-16:00, 15:00-24:00, 24:00-07:00);

  We work in a hybrid format , but be ready for changes in the office;

  Vvacation and sick leave: for your rest, the company provides 24 calendar days of vacation at the expense of the company and pays sick leave ;

  Support: we care about the health of our employees, so we provide: health insurance after 3 months of work, unlimited psychological help for employees and full post-war adaptation for servicemen and their families ;

  Colleagues: the people around you determine the level of your life. With quality interview stages, we select the best of the best. You will work with real professionals in your field;

  Development in the company: it is important for us that employees grow within the company and have the opportunity to improve their skills and achievements. And we, for our part, are ready to give you the opportunity to prove yourself and invest our experience and knowledge in you;

  A little about the office and atmosphere: a comfortable office near the city awaits you. "Contract Square" with fresh fruit, a library where you can take any book you like. And we, in turny, we will gladly accept your book wishes. And also PlayStation and table football - it's never sad :)

  And also: we help our country and believe that we will soon win!

  If you like it's still interesting to read, and you would like to join our team and become part of a great team - don't wait. Send us your resume and a short motivational letter, let's get to know each other in person :)

  We will be glad to see you in our team!