Customer Care Quality Control (iGaming) in Magnetics

🙌 Welcome to the community! We are looking for a Customer Care QC for our contractor, the M5.team company. In this vacancy, we act as a recruiting agency, but we assure you that the Hiring process will be as comfortable as possible for you. Do you dream of working in iGaming and have experience in customer service? Then we may have the same match. We are looking for a talented individual who has the desire to develop in the field of quality control and improving communication with customers. M5.team - specializes in the development of iGaming business through comprehensive support solutions that cover general customer service, service VIP customers and seamless payment processing. In order to be the same match, you need to have:✨Minimum 2 years of experience in the field of iGaming in the customer support department✨Experience in a similar position as: Quality Control Support Manager\Customer Care✨Ability to use tools for communication with clients.✨Attention to details, responsibility, punctuality.✨Excellent analytical and problem-solving skills.✨English level - Upper-Intermediate. What can distinguish you from other candidates:☀️ Experience working with software or quality control tools service☀️ Strong organizational skills and the ability to effectively prioritize tasks.☀️ Knowledge of industry terminology and regulatory requirements.What your tasks will be:🛠 Analyze chats/emails/calls and other forms of communication with customers in accordance with company standards and procedures.🛠 Provide feedback liaise and train support representatives to improve communication skills and adhere to quality standards. 🛠 Develop and implement quality control procedures and guidelines for reviewing chats, emails and other written communications. 🛠 Generate reports and metrics to track quality control performance and communicate results to management . . , or as they are often called "buns" that you can get together with the Job Offer🎁 Remote work format; 🎁 Flexible schedule (from 9-11 to 18-20) 🎁 Medical insurance; 🎁 Coverage of individual courses, trainings and language programs in the amount 50%; 🎁 Participation in team courses, trainings, which are fully paid for by the company; 🎁 Free legal consultations and a 50% discount from the company on any type of legal services; 🎁 Regular review of duties and wages; 🎁 Regular team building on the territory of Ukraine;