Customer Care Manager (IT) in SIM-Networks

The company Sim-Networks Ukraine (a subsidiary of the German Netversor GmbH) invites a Customer Care Manager to its team.

Requirements:

• Fluent command of Ukrainian and Russian languages ​​(oral and written);
• English — from B1;
• Confident PC user (experience working with web technologies will be an advantage);
• Great desire to develop in the field of IT;
• Responsibility;
• Communicability;
• Customer orientation;< /li>
• Work for results.

Your tasks:

• Communicate with customers in chat, work with electronic mail, CRM, as well as other software (SOFTWARE it is not necessary to know it perfectly, we will teach you everything);
• Providing advice to clients regarding our services, qualification and redirection of appeals to other specialized departments;
• Communication with all departments of the company in Ukraine and Germany. The minimum amount of communication with clients by phone and no cold calls.

We offer:

• Friendly professional team;

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