Customer Care Manager (English) in Upstars

We are expanding our dream team and are looking for a Customer Care Manager (English).

Your future tasks :

• outgoing communication with the client if necessary;

• processing requests in social networks;

• full knowledge of the site, products and services provided;

• filling out reporting documents.

💪Your skills:

• possess a high level of oral and written of English (Upper-Intermediate);

• able to clearly and clearly formulate your thoughts;

• possess empathy and negotiation skills;

• stress-resistant, punctual , organized, quick learner;

• ready for workload and constant activity;

• confident PC user.

🌟Our advantages :

• we like tasks with an asterisk, because they reveal potential;

• we speak directly and simply, even about complex things;

• we do not like bureaucracy and outdated approaches – we give freedom of action;

• we have our own capacity to create technological solutions from scratch;

• we use cloud storage, Kubernetes and other components of digital maturity;

• we strive to automate the routine in order to use time for development and professional growth within the company;

• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies .

• 20 days of paid vacation and sick leave – we are for work-life balance;

• medical insurance in top clinics – we care about your health;

• Benefit cafe – spend money monthly on preferences, hobbies, sports, etc.;

• events – take part in master classes, attend team building and corporate parties;

• study, study and again training - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's meet! 😉