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Promptly process requests for orders (exchange, return, clarification) Solve difficult situations - with empathy, not scripts Work with the CRM system (request processing, statuses, notes) Transfer customer feedback to department heads 
Customer care manager in Kachorovska
Posted more than 30 days ago
1 view
Kachorovska
Without experience
Kyiv
Full-time work
Kachorovska is a Ukrainian family brand with many years of history and a modern vision.We create not just shoes, bags and clothes - we build confidence, sense of style and trust.And at the heart of this trust are the people who work with the client. We are looking for someone who loves service not as a process, but as a culture of communication. onlinePromptly process requests for orders (exchange, return, clarification)Solve difficult situations - with empathy, not scriptsWork with the CRM sys
Kachorovska is a Ukrainian family brand with many years of history and a modern vision.
We create not just shoes, bags and clothes - we build confidence, sense of style and trust.
And at the heart of this trust are the people who work with the client. We are looking for someone who loves service not as a process, but as a culture of communication.
What we expect from you:
- Experience working with clients (online/offline) - from 1 year
- Love for people and the desire to help - not out of obligation, but essentially
- Competent Ukrainian language (oral and written), pleasant communication style
- Speed of reaction and ability to prioritize requests
- Knowledge of services such as Gmail, Planfix or CRM will be a plus
- Interest in the fashion industry, a basic understanding of brand products is an advantage
- Basic knowledge of the English language
We offer:
- Work in a brand where care is part of the culture, not just a section in the job description
- A team in which you are not "on the support line", but part of the stylistic of the world
- Opportunity to learn and grow together with the company
- Discounts on brand products
- Flexible schedule and the possibility to partially work remotely
- Honest remuneration + bonuses for quality communication and positive feedback
Without experience
Kyiv
Full-time work