Customer Care Expert - English in Wix

Job DescriptionThis role is currently available in the following shift. Monday - Friday, 2 PM - 11 PMif you are working evening shift (2 PM to 11 PM) from the office, working hours are adjusted because of the curfew to 1 PM-10 PMWork with users to determine their needs and help them reach their business goals and enhance their online presence. Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users. Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate. Be an advocate for our technical products and services, being able to explain their functionality and valueDevelop expertise in Wix products and stay up to date with new features and improvements. Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps. Analyze user behavior and relevance to determine their effect on user satisfaction. Qualifications:You are fluent in English (verbal and written) and based in Kyiv or Lviv (or nearby areas). You are a customer service professional with at least 1 year of experience working in a client-facing role. You’re able to digest information quickly and relay it in an easily understandable way. You find meaning and pleasure in helping others succeed and are curious to know what really drives users. You have strong critical thinking skills and are confident about taking responsibility and ownership. You hold yourself to high performance standards and work to improve constantly. You’re passionate about new technologies and always eager to learn more. You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow. You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests. Bonus points if you have experience working for a tech or at an internet company!About The TeamWix’s Customer Care group. We use our unique understanding of Wix products to provide support to over 220 million users via phone, chat, and email. We’re responsible for collecting valuable user feedback to improve Wix products, and we play a vital part in moving the company forward. We work in a professional and friendly atmosphere where everyone has the chance to express their creativity and never stop learning.Working Shift: Monday - Friday, 2 PM- 11 PM.if you are working from the office, working hours are adjusted because of the curfew to 1 PM - 10 PM. We treasure face-to-face communication and plan to get back to the office located in Kyiv and Lviv as soon as we can but for now, we work from the safest place of our choosing (office or home).About Wix:Wix makes it possible for anyone to succeed online.Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed. Show more Show less Position level Not applicable Type of employment Full-time Job responsibilities Other Industries Software development and Technology, information and the Internet