Customer Care Expert — English in Wix

Job Description Wix makes itpossible for anyone tosucceed online. Since 2006, we’ve grown to5,000 employees in17countries, launched over 40products, and serve over 230 million users and their visitors worldwide. AtWix, wepush you toinnovate, evolve innon-traditional ways, and grow outside your comfort zone. Weoperate insmall teams that work closely together tocreate incredible things. Although we’re already industry leaders inweb creation and business, our work isnowhere near done. Our goal istobecome the main engine ofthe Internet sowecan create amore open web for all.This role iscurrently available inthe following shifts:Monday— Friday (2pm-11pm).*ifyou are working evening shift (2pm to11pm) from the office, working hours are adjusted because ofthe curfew to1pm-10pmNow wework from the safest place ofour choosing (office orhome), howeverwetreasure face-to-face communication and plan toget back tothe offices assoon aswecan.Qualifications:You are fluent inEnglish (verbal and written) and based inKyiv orLviv (ornearby areas).You are acustomer service professional with atleast 2years ofexperience working inaclient-facing role. You’re able todigest information quickly and relay itinaneasily understandable way.You find meaning and pleasure inhelping others succeed and are curious toknow what really drives users. You have strong critical thinking skills and are confident about taking responsibility and ownership. You hold yourself tohigh performance standards and work toimprove constantly. You’re passionate about new technologies and always eager tolearn more.You thrive inafast-paced, dynamic environment and look atchange asanopportunity togrow. You realize there ismore than one career ladder, and you have the drive tofind your own career path recognizing your strengths and interests.Bonus points ifyou have experience working for atech orataninternet company!About the teamWeare Wix’s Customer Care Guild. We’re not your typical customer support. Werepresent the Wix user’s voice and work closely with the Product todeeply understand Wix technologies and services. Aspart ofour global organization ofCustomer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them tosuccess. Working withus, you’ll find afriendly atmosphere, fantastic coworkers, and diverse growth opportunities inadynamic environment. We’re spread across the globe and offer anoffice, remote, orhybrid work model depending onthe site.About Wix:Wix makes itpossible for anyone tosucceed online. Since 2006, we’ve grown to5,000 employees in17countries, launched over 40products, and serve over 230 million users and their visitors worldwide. AtWix, wepush you toinnovate, evolve innon-traditional ways, and grow outside your comfort zone. Weoperate insmall teams that work closely together tocreate incredible things. We’re proud tobeanequal opportunity employer. Wix was built around the idea that everyone has the right tobesuccessful, online. This same vision definesus asanemployer: creating awork environment where everyone iswelcome, and anyone has the right tosucceed.