Customer Care Associate in Brigit

Hi, we're Brigit! A holistic financial health company helping every American build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:Built In’s 2023 & 2024 Best Startups to Work For In New York CityBuilt In’s 2024 Best Startups to Work For In the U.S. Fast Company’s Most Innovative Companies of 2022Forbes Fintech 50 2022Business Insider’s Most Promising Consumer Startups 2022Role OverviewAs a Customer Care Associate, you will be responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.What You’ll Be DoingRespond to tickets (goal is 200/tickets a day, depending on volume) and live chat in accordance with team guidelinesLearn and be an expert in ALL the issues/situations our users need assistance withBe on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve. Feel comfortable in escalating tickets as required and follow through to resolution. Respond to NPS and Deactivation surveys once a week in accordance with team guidelinesAcknowledge any/all feedback given from management regarding QA or performance reviewsEscalation of all BBB threats, CFPB threats, legal matters and other high pressing issues to ManagerHours & LocationThis is a full-time role that will operate onsite in Brigit’s Las Vegas office space. The expected schedule will be Sunday-Thursday. This role is eligible for overtime hours. What You HaveAt least a High School Degree or equivalent2+ years of experience in customer supportPassionate about helping people and providing incredible customer care Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely mannerEmpathy and problem solving skillsEfficient and clear communication skills to resolve difficult customer issues Strong ability to spot trends or problems and creatively find solutionsProfessional response to negative feedback or user interactionsOur Benefits & TeamMedical, dental, and vision insuranceEquity participationFlexible PTO Policy401k planPaid Parental LeavePhysical and mental wellbeing benefits including Gympass for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health supportMonthly reimbursements to use against wifi and cell phone billsAnnual reimbursement for Learning & DevelopmentHelp hard working Americans build a brighter financial futureHigh-growth company at an early stageA dynamic, flexible and collaborative start-up work environment with a highly talented teamThe anticipated annual base salary for this position is $45,000 - $48,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace. Show more Show less Должностной уровень Молодой специалист Тип занятости Полный рабочий день Должностные обязанности Другое Отрасли Финансовые услуги