Customer Care Agent (Promova) in BOOSTERS (partner of Genesis)

Customer Care Agent (Promova) remotely Boosters is a Ukrainian product company. We create products in the fields of EdTech and life-improvement that bring value to 22 million people around the world. Our applications regularly get into the top ratings in all categories. Perhaps you have seen Avrora, Manifest or Promova. Our main advantage is cell phones. We work with those who strive for self-improvement every day and set themselves the goal of winning together. There are already more than 120 people in the team, and we are planning to stop. We are currently looking for a Customer Care Agent in the Promova team. The main purpose of this role is to interact with students who are learning English with Promova online tutors. In addition, you will provide support to tutors with any problems or queries related to grades, timetables and other relevant matters. This vacancy is ideal for those who speak English well and are starting a career. You will discover prospects for growth and improvement of qualifications. Promova is a language learning platform consisting of a mobile application, a website, group courses and individual lessons with tutors, as well as media and social networks. The application has been downloaded more than 14 million times, users have completed 35 million lessons together. The goal of the team for the next 2 years is to occupy the top 5 position among online services for learning foreign languages. Within the next 5 years, we want to achieve the status of a unicorn company with Ukrainian roots. Your area of ​​influence: Processing of incoming requests from users via email correspondence and Telegram chat; Maintaining strong relationships with clients, quick and professional resolution of their issues; Filling the tables with information about the activity of the teachers' users. For this you will need: English — Upper-Intermediate (B2); Excellent writing skills: grammar, punctuation, spelling, vocabulary; Good communication skills; Ability to write e-mails and messages; Multitasking; Patience and attention to detail; Excellent self-organization skills. We offer: Personal development in the field of customer support without previous experience; Continuous training and professional development; Ability to improve knowledge of the English language; The opportunity to develop new and improve existing hard skills. Corporate benefits: Compensation for additional training at external trainings and seminars and Business and Management School for employees; A large electronic library and access to paid online courses and conferences, internal discussions and workshops, English courses; Corporate doctor and medical insurance. Interview process: Pre-screen by the recruiter (30 minutes); Test task; Interview with Customer Care Lead (1 hour); Bar-raising (1 hour). Leave your resume and go create unicorns together! 🦄