Customer Account Coordinator in Zelh

Job description

We are seeking a detail-oriented Customer Account Coordinator to join our logistics team. This role is responsible for managing daily customer account operations, including load coordination, scheduling, and customer communication.

Responsibilities: 

• Process and confirm tender acceptances for incoming shipments
• Coordinate and optimize load building for efficient delivery
• Provide accurate shipping quotes to customers
• Respond to customer ETA requests during shift hours
• Maintain and update customer portals with current shipment information
• Prepare billing documentation and close out completed loads
• Manage scheduling for deliveries and pickups
• Generate and distribute customer-required reports
• Maintain consistent communication with customers and internal teams

Working conditions:
- Work schedule: (USA time zone) 1pm CST - 10pm CST Tuesday - Saturday

- Competitive Salary in USD

- Remote mode of work

- 10+ business days of paid time off

- Team building and corporate events

- Equipment provided

- A supportive team

Job requirements

• 1-2 years of logistics or transportation industry experience
• English level Upper-Intermediate (B2) is A MUST
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Experience with transportation management systems (TMS)
• Experience with customer service in a logistics setting
• Knowledge of transportation regulations and industry standards
• Experience with billing and documentation processes