CRM Retention Manager in Netgame

NetGame is not only a game provider. We also have a web studio, where the team is engaged in the development of platforms in the field of iGaming. Our platforms need a CRM Retention Manager, whose main task will be to develop a strategy to retain and return our users using email, SMS, and push notifications and much more.

What will need to be done:

• Develop and implement strategies to improve customer retention and loyalty.
• Build and maintain strong relationships with existing users.
• Use CRM tools to track and analyze customer behavior and preferences.
• Implement personalized communication strategies for different player segments.
• Use different channels, including \ email, SMS and in-app messages, to interact with players.
• Analyze and use statistical data to adapt retention strategies and improve the overall user experience.
• Collaborate with other departments: product team, marketing, customer support, analytics to optimize the player journey.
• Provide TOR to developers to implement tools and CRM systems.
• Track key user retention and retention metrics.
• Implement strategies, A/B test different retention strategies to determine the most effective approaches.
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  You are our ideal candidate if you have:

  • Experience of working with gambling projects (social casino).
  • Understanding the casino bonus system.
  • Possess deep knowledge of CRM systems.
  < li>Experience in reactivation tactics would be an advantage.
  • Advanced proficiency with analytics tools.
  • Understanding of key retention metrics (bounce rate, CRR, LTV, ARPU, etc.).
  • Knowledge of various communication channels (e-mail, push notifications, etc.).

  You will want to work with us because we: Care about health providing:

  • Medical insurance and reception of a therapist in the office;
  • Paid vacation;
  • Compensation for sick days and paid sick leave;
  • li>Compensation for corporate lunches;
  • Corporate discounts from company partners;
  • 50-75% compensation for sports.

  Inspired by:

  • A friendly team of like-minded colleagues who are always ready to help and support in the most difficult times;
  • Absence of bureaucracy;
  • Opportunities to implement your ideas and influence on the product;
  • Opportunities for professional and career growth.
  • We createo comfort with the help of:
  • A modern work space with uninterrupted internet and charging stations, as well as a stylish terrace, a rest area where you can distract yourself by playing PS5, table football, darts or simply relax in a massage chair;
  • Convenient location of the office, which is located between Lybidska and Druzhba Narodiv (Zvirynetska) metro stations within walking distance;
  • Hybrid work format.

  Want to grow with us? Do you have a desire to actively participate in the creation of a product? Send your resume and let's get to know each other ;)